Privacy Policy
Your data belongs to you. This page explains what we collect, why we collect it, how we protect it, and what control you have over it.
No legal jargon. No buried clauses. If you have questions after reading, our support team will walk you through any section.
This policy applies to every user of playinmatch.co. By creating an account or browsing the site, you agree to the terms below.
Last Updated: September 2026
What Information We Collect
We collect only what we need to run your account, process payments, and keep the platform safe. Nothing more.
Details You Provide Directly
When you sign up, we ask for:
- Your full name
- Your mobile number
- Your email address
- Your date of birth (to confirm you are 18 or older)
When you complete KYC verification, we also collect:
- A government-issued photo ID (Aadhaar card, PAN card, or passport)
- A bank statement or cancelled cheque for withdrawal verification
Technical Data Collected Automatically
When you visit the site, our servers log standard technical details:
- Your IP address and approximate location
- Device type, operating system, and screen size
- Browser type and version
- Pages visited and time spent on each
- Click patterns and loading speeds
This data helps us fix bugs, improve load times, and keep the site running smoothly. We do not use it to track you across other websites.
Verification Records
In specific cases, such as account recovery or a flagged withdrawal, we may ask for additional proof of identity. This protects you. It stops anyone else from accessing your account or withdrawing your funds.
How We Use Your Data
We use your information for four purposes only:
| Purpose | What We Use | Why |
|---|---|---|
|
01
Account access
|
Name, phone, email | Login, password resets, OTP verification |
|
02
Identity checks
|
Photo ID, date of birth | Prevent fraud and underage access |
|
03
Payment processing
|
Bank details, UPI ID | Process deposits and withdrawals |
|
04
Platform updates
|
Device logs, click data | Fix errors, speed up pages, improve layout |
Our Privacy Commitment
We do not sell your data. We do not rent it out. We do not hand it to marketing agencies or advertising networks. Period.
Cookies
Cookies are small text files stored on your device when you visit a website. Playinmatch uses three types:
Required Cookies
These keep the site working. They maintain your login session, remember your security token, and block automated spam. Without them, the site cannot function properly.
Performance Cookies
These track page load speeds and technical errors. They help our team identify which pages need fixing. They do not collect personal information.
Preference Cookies
These remember your language choice, dashboard layout, and display settings. They save you from resetting options every time you visit.
Controlling Your Cookies
You can disable cookies through your browser settings at any time. Keep in mind that disabling required cookies will break login functionality and session management. Performance and preference cookies can be turned off without affecting core features.
Data Security
We protect your information through multiple layers:
- SSL Encryption: All data transferred between your device and our servers is encrypted. This blocks interception during transit.
- Firewall Protection: Our servers sit behind protected firewalls that block unauthorised network access.
- Access Controls: Only trained support staff can view user data, and only when resolving a verified support ticket. No employee accesses your information without a logged reason.
- Regular Audits: Our security team runs routine checks on server health, encryption standards, and access logs.
Your password is stored in hashed format. We cannot read it. If you forget it, we reset it through OTP verification rather than sending you the old one.
Your Rights
You have full control over your data on Playinmatch. Under India’s Digital Personal Data Protection Act (DPDP), 2023, you can:
- Access your data: Request a copy of all personal information we hold about you.
- Correct errors: Update your name, phone number, email, or any incorrect detail.
- Delete your data: Ask us to erase your personal information from our systems. We will comply after verifying your identity, except where law requires us to retain financial records.
- Restrict processing: Pause specific data processing tasks if you have concerns.
- Withdraw consent: Stop receiving promotional messages at any time. Security alerts will still reach you, as they protect your account.
To exercise any of these rights, contact support through live chat or email. We respond within 48 hours.
Third-Party Sharing
We do not share your personal data with third parties for advertising or commercial use.
We share limited information in three specific situations only:
- Payment processors: We pass your name and transaction details to UPI or banking partners to complete deposits and withdrawals. They receive only what they need to process the payment.
- Legal requests: If a court order or government authority requires data disclosure, we comply with valid legal requests. We will notify you unless the law prevents us from doing so.
- Security services: We share technical logs with security tools that monitor for fraud, DDoS attacks, or automated bot activity. No personal identity data is included.
No other sharing takes place. No exceptions.
Age Verification
You must be 18 years or older to create an account on Playinmatch. We verify this during signup through your date of birth and, where needed, through KYC documents.
If we discover an account belonging to a minor, we close it immediately and delete all associated data. No exceptions.
We also run periodic checks to ensure age information remains accurate. If your account is flagged for review, support will contact you before any action is taken.
Data Retention
We keep your data only as long as your account remains active.
When you close your account:
- Personal details are removed from active servers within 30 days.
- Financial transaction records are retained for up to 7 years, as required by Indian tax and financial regulations.
- Technical logs are anonymised after 90 days.
You do not need to wait for a scheduled cleanup. If you request deletion, we process it within the timelines stated above.
Changes to This Policy
We may update this policy as the platform grows or as regulations change. When we do, we will:
- Post the updated version on this page.
- Update the “Last Updated” date at the top.
- Notify you through your account dashboard if the change affects how your existing data is used.
We recommend checking this page once every few months. Continued use of the platform after an update means you accept the revised terms.
Contact Us
If any part of this policy feels unclear, reach out. We will explain it in plain language.
- Live Chat: Available 24/7 on every page of the site.
- Email: [email protected]
- Phone: +91-XXXXXXXXXX (10 AM to 10 PM IST)
You can also write to us specifically about a data request, a deletion query, or a privacy concern. Mark your subject line “Privacy Query” and we will route it to the right person.
Your privacy is not a checkbox for us. It is a daily practice. And if we ever fall short, we want to hear about it so we can fix it.